Refund Policy

What is MyGunValues?

MyGunValues is an online (web based) informational database that provides firearm value information to the purchaser via the web for his or her own use. Ichthus LLC, doing business as MyGunValues.com.

Customer Service Contact Information:

Customer service contact for MyGunValues is available via email, by clicking the “Contact” link at the bottom of our website. The user will be directed to a “contact” form on the MyGunValues website so that they may describe the issue and/or question they have. The form will be sent to MyGunValues via email. MyGunValues will then respond to the customer email with in 48 business hours. Business hours are Monday through Friday 9:00 AM to 5:00 PM Mountain Time.

Return Policy:

MyGunValues sells firearm value information. Once a digital file is purchased and downloaded the sale is final and a return, refund and/or cancellation is not available.

Refund Policy:

Once a digital file is purchased and downloaded the sale is final and a return, refund and/or cancellation is not available. However, if a customer purchases a digital file and is unable to download the file successfully, and MyGunValues has verified that the digital file has not been received or downloaded by the customer, then MyGunValues will provide a full refund for the purchase and of the digital file to the customer with in 5 business days.

Cancellation Policy Individual Downloaded Files:

Once a digital file is purchased and downloaded the sale is final and a return, refund and/or cancellation is not available. However, if a customer purchases digital file and is unable to download the file successfully, and MyGunValues has verified that the digital file has not been received or downloaded by the customer, then MyGunValues will provide a full refund for the purchase and of the digital file to the customer with in 5 business days.

Price List:

All digital files are priced at one of three prices: $1.99 for single file Firearm value, $12.99 for online annual membership or $21.99 for annual premium memberships. These prices are the only three pricing levels on MyGunValues.com.

Delivery & Shipping Policy:

MyGunValues delivers ALL of it’s firearm value information via the internet. MyGunValues DOES NOT deliver firearm value information via any other method or delivery system. MyGunValues will deliver all of it’s merchandise via the internet to any persons or entity that has the technological equipment, bandwidth and capabilities to receive such digital files. If a customer does not have the technological equipment, bandwidth and capabilities to download and receive a digital file, then the customer will not receive the merchandise any other way. A customer may immediately apply for a cancellation and refund. MyGunValues will respond by canceling the order and refunding the customer’s order by adhering to MyGunValues cancellation and refund policies.